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Hotelbeds Terms & Conditions (FIT)
Response times & online services
Speed of response is one of the most important tools when it comes to winning business. For ultimate speed and real time availability we offer access to our online booking system where bookings can be made without delay. Access to the online booking system will be offered at Hotelbed’s discretion.
It is our company’s policy to respond to a request for an individual hotel booking within 24 working hours. Any ad hoc request for hotel accommodation, with hotels not featured in the Portfolio, as well as ad hoc fly drive or touring programmes will be responded to in 48 working hours.
Portfolio Prices
All prices given in this Portfolio are nett and inclusive of VAT at the current rate of 17.5%. Hotelbeds reserve the right to increase charges in the event of an increase in VAT, which will affect existing as well as new bookings.
Prices were correct at time of print but are subject to change without notice.
Portfolio prices represent a ceiling price of hotel accommodation. Special offers are also featured only on www.hotelbeds.com
Confirmation of Booking
All bookings must be confirmed in writing, either by fax, e-mail or letter. A booking is only valid once it has been reconfirmed by Hotelbeds, also in writing.
Dinner bookings
Dinners at hotels or restaurants can be pre-booked for a booking fee of £5.00 per hotel per room (a room is based on 1 or 2 pax).
General
For bookings involving B&B accommodation different payment and cancellation terms may apply, as these properties often demand stricter regulations and deposit payments at time of booking. Additionally some hotels may have terms stricter than the general cancellation terms listed below. We will aim to advise you of any different terms as early as possible.
Amendment policy
Single hotel bookings
From time of booking – once the booking has been reconfirmed by HOTELBEDS – any amendment, including name change will be charged with a £10.00 administration fee.
Fly drives & Tailor made bookings, Packages & other services
From time of booking – once the booking has been reconfirmed by Hotelbeds – any amendment including name change, cancellation of any part of the booking will be charged with a £15.00 administration fee per amendment.
Cancellation policy
- applying to cancellation of the entire booking.
Single hotel bookings
30 days to 72 hours prior to arrival: administration fee £15.00
48hr – 0hr: 100% of first night,
unless otherwise advised in our Hotel Portfolio or at time of booking.
Fly drives & Tailor made bookings, Packages & other services
Once confirmed, a fly drive cancellation accrues an administration fee of £20.00 if made more then 30 days before arrival.
30 - 15 days : 10%
14 – 8 days : 25%
7days - 48hr: 50%
48hr – 0 hr: 100%
Bookings made on www.hotelbeds.com will be subject to cancellation policies as outlined at time of booking by the system.
Payment
Payment is due in full and should be received by Hotelbeds two weeks before the arrival date, unless advised otherwise. Should payment not be received without good reason by the date specified on the individual invoice, we reserve the right to cancel all arrangements held for the client.
Bank Charges
All bank charges must be paid by the sender. Should this instruction be ignored, Hotelbeds reserve the right to send back to the agency a yearly invoice for all unpaid banking charges which were deducted from payments.
Hotel out booking
Hotelbeds Scotland makes every effort to accommodate the guests in the confirmed accommodation. If for any reason beyond our control the accommodation is no longer available we reserve the right to provide alternative accommodation in a hotel of the same or higher standard.
Force Majeure
Neither Hotelbeds nor its suppliers can be held responsible should any bookings be cancelled or amended due to circumstances out-with our control.
Public Liability
Hotelbeds is covered by Public Liability Insurance to the value of £1,000,000 (one million pounds).
Complaints
For any complaints, we would like to have the possibility to improve the client’s quality of stay rather then satisfy any disappointments after the return home. Should your client be dissatisfied with any of our arrangements, they should contact the office as soon as possible – while still in Scotland. Hotels and other suppliers are more likely to cooperate and achieve compensation if the problem is reported during the stay.
We can not accept liability for any complaint which is not reported during the stay or within 30 days of departure.
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