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Protect your Investment with Travel Safe |
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Make secure, online credit card payments. NOTE:Transactions attract a 3.5% fee. Please add the transaction fee to the total amount entered. *Personal checks accepted with no transaction fee. |
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Tours by Destination: |
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Tours by Theme: |
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Cruise Programs: |
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Self-Guided Europe Programs: |
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Special Group Tours Toll Free: 1 866 725 5250 |
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How to Book & Make a Payment Terms of Sale and Booking Conditions Above all else, the success of a tour depends upon all participants sharing a 'go with the flow' philosophy. IMPORTANT - PLEASE READ! Special Group Tours wants to make booking your vacation as easy as possible for you. We promise to give you the service level you deserve should you choose to spend your hard earned vacation money through us.
How to Book: Send us an e-mail: kate@specialgrouptours.com or call us toll-free: 1 866 725 5250 to check if the tour/departure date you want is available or for a custom tour quote. It's always helpful to give a second choice of date or tour at this stage in case your first choice is already full. Communications via SGT and the UK/Europe based offices usually take approximately 24 hours (occasionally a bit longer over a holiday.) We'll respond and, if there is availability, give you a 7-day option on scheduled tours. That is, we will hold no obligation space for you for 7 days. After the 7-day period, if we haven’t received your deposit or heard from you to extend your option, then your option will expire and the space will be available for another guest. NOTE: With a maximum of just 12/15 guests per departure, tours can fill quickly. Early booking is recommended.
The booking is confirmed once a deposit is received. A non-refundable deposit is required and the balance of payment must be made 60 days prior to tour departure. The deposit requested is $300 USD per person for scheduled tours 3-4 days in duration and $600 USD per person for tours longer than 4 days. Custom designed itineraries require a deposit of 10% of the total quote rate. A final invoice will be sent 60 days prior to departure reflecting the US dollar balance due to request final/full payment. If you are booking less 60 days prior departure then the final/full payment is due at time of booking.
Make a Payment: We are able to accept two methods of payment: personal check/money order or use your credit card with PayPal via the Special Group Tours website link. If paying via check, please make a US Dollar check made payable to: Special Group ToursThen post it to our office address: Special Group Tours, 259 Magnolia Drive, Millsboro DE 19966 USA. It is helpful if you note your tour code/date in the memo section. Cheers! Pay via credit card payments using PayPal -- fast, easy and secure.
Currency MattersOur suppliers list their rates in British Pound Sterling or Euro. We here in the States, paying in US dollars, are subject to the fluctuating exchange rate. The USD rates listed on Special Group Tours’ website are based upon the exchange rate at time of publishing (October, 2009.) We reserve the right to change the USD rates should the exchange rate change by 2% or more. For current exchange rate information, please visit www.xe.com/ucc.
Alterations & CancellationIf you request any alterations to your travel arrangements once we have confirmed a reservation, Special Group Tours will not charge an amendment fee in securing alternative arrangements on your behalf. However, it is no guarantee that your requested changes will be available. It is IMPORTANT to note that the ground suppliers MAY CHARGE AN AMENDMENT FEE as outlined in their individual terms and conditions (these are provided for you at time of booking.) Should you wish to cancel your tour, you must notify Special Group Tours in writing. Cancellation penalties do apply, as outlined in the ground operator’s individual terms and conditions. PLEASE NOTE THAT ALL DEPOSITS ARE NON-REFUNDABLE IF YOU CANCEL YOUR TOUR.
When booking a Special Group Tours departure/custom designed itinerary, the cancellation penalties are as follows: Days before initial service: Cancellation feeOn or before 60 days: loss of deposit Please note there are no refunds for any portion of your total tour package once you have begun traveling.
The purchase of travel insurance is highly recommended. We recommend Travel Safe. Your Travel Safe insurance booklet will be provided along with your deposit receipt in the regular post. Full details on the different levels of service and payment information are outlined in the booklet. Travel Insurance is an essential component of every successful holiday. Special Group Tours highly recommends the purchase of a travel insurance policy to protect yourself and your belongings during travel or should you have to cancel prior to your tour departure for a medical reason. We will gladly assist you in choosing the policy to best suit your needs. Booking is simple, just fill in the questionnaire in the provided booklet or there is the option for secure online booking. Please note that your policy must be booked within 15 days of making your deposit to qualify for the Cancel for Any Reason and/or the Pre-Existing Condition upgrades. For full details on your Travel Safe Policy, please see your enclosed booklet or contact Travel Safe directly via their toll free telephone, 888 411 5378. A full service staff is on hand to assist you. Any difficulties at all, please contact us at Special Group Tours, Toll Free: 866 725 5250.
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